KITS™ Version 4.0 Frequently Asked Questions

Recommended Use

KITS™ Version 4.0 is superseded and is no longer supported:

Installation

Pre-requisites

Microsoft .NET Framework 2.0 (Windows XP & Prior, Included with Vista)

Microsoft Office 2003 and/or Office 2007

KB907417 Update for Office 2003

Some versions of Office 2003 may require additional configuration (provided below)

Additional Configuration Required for some versions of Office 2003

In some configurations, you may need administrative privileges to perform these changes. Please speak with your administrator to enable these changes.

  1. To open the Control Panel, press Windows Key + R, type 'Control Panel', and press enter. (If you don't have permissions to do this, please provide these instructions to your system administrator)
  2. In Control Panel, Click, Add/Remove Programs, click Microsoft Office and click the 'Change' button.
  3. Select Add or Remove Features and click the Next button.
  4. Tick Choose Advanced customisation of applications and click Next
  5. Under Microsoft Office, Microsoft Office Excel, .NET Programmability Support should be enabled
  6. under Office Tools, Microsoft Forms 2.0 .NET Programmability Support should also be enabled

I've received 'Error 1935' or the Installation has failed

The error states that "An error occurred during the installation of assembly component privileges".

In Windows XP, you'll need to install the .Net framework 2.0 prior to retrying installation. Please also check the other prerequisites listed above.

KITS™ can't find my power meter.

  1. Ensure that the power meter is turned on and plugged into the computer correctly
  2. If you are using a USB-to-serial adaptor;
    1. Ensure that the USB-to-serial driver has been installed
    2. Windows requires that the USB-to-serial driver be individually installed on the USB port used. Hence, please ensure that the adaptor is plugged in to the correct USB port.