Warranty, compliance & quality

Your warranty & how to claim

Kingfisher offers a 3 year warranty on most products. Please refer to the included documentation (or the product brochure) for your particular instrument.

For warranty details & 5 or 7 year warranty options, please review our warranty plan document. 

To make a warranty claim, please see Service & Support

Our quality & reliability commitment

Kingfisher takes our commitment to quality very seriously. Our mature and carefully tuned quality system has been ISO 9001 certified since 1994 (ISO 9001 Certificate). If you have any feedback or comments regarding any potential quality issues with your product, please let us know.

Kingfisher electronic products have a proven record of reliable operation in practical use. The overall level of in-service product failure is under 1% per year, as measured by the number of failed instruments returned for repair, over a period of many years.

3rd party endorsement letter

Letter outlining 3rd party test endorsements, typically for use by cabling contractors.

Compliance statements

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Encircled Flux IEC 61282-11
Kingfisher products incorporating a multimode light source are Encircled Flux compliant to IEC 61282-11

EMC Compliance, CE, FCC, C-tick
Kingfisher electronic products comply with the Electro Magnetic Compatibility requirements for Europe (CE), USA (FCC), and Australia (C-tick). These standards ensure that your product will not interfere other electronic equipment, and will not be interfered with by other electronic equipment. Compliance with these standards is mandatory in many countries. A compliance certificate is printed in the front of each instrument user guide.

Laser Safety, IEC 60825 2011, 21 CFR 1040.10
Kingfisher electronic products comply with Class 1 and Class 2 Laser Safety requirements. Compliance with these standards is mandatory in many organizations, and is anyway just good practice to avoid Occupation Health & Safety issues related to eyesight damage due to high optical power levels and incorrect use of poorly labeled equipment.

Mechanical & Electrical Integrity MIL PRF 28800F
Kingfisher electronic products generally comply with MIL-PRF-28800F Class 2. Class 2 equipment is designed to be routinely used in rugged operational environments with an unprotected, uncontrolled climate. Compliance is required by some organizations. Additionally, our electronic equipment has passed multiple 1 meter drop testing onto cement, without any additional protective covering.

Electrical Safety / EU Low Voltage Directive
Kingfisher instruments comply with the requirements of the EU Low Voltage Directive. External Mains Voltage Plug Packs supplied by Kingfisher are of high quality, automatically adapt to the local supply voltage and frequency, are of high quality manufacture, and comply with the electrical safety requirements of all major trading countries. Compliance with these standards is mandatory in many countries.

RoHs / WEEE Directives
Kingfisher instruments comply with the requirements of the EU Restriction of Hazardous Substances Directive and the Waste Electrical and Electronic Equipment Directive. Our products currently comply by exception. We have removed other toxic items such as cadmium plating, NiCad batteries, and lead solder, so that in time we will fully comply regardless of our current exception status. Compliance with these standards is mandatory in the EU.

EU REACH compliance
Kingfisher products comply with European Union REACH (chemical substances) requirements. (Statement)