Customer Support

Customer Support Center

 

General usage support

If you're need guidance or are having difficulty with your Kingfisher tester, we're here to help. We find the following quick steps usually sort out most problems:

  1. Check the included quick start guide & product manual for any tips. (see also: Application notes, test standards)
  2. Check our Frequently Asked Questions (FAQs) for a few common problems.

If you're still stuck, please either...

Service information

Warranty & quality
Kingfisher has been manufacturing fiber optic test equipment for over 30 years. Our field failure rate is under 1%, and our products are backed by a comprehensive warranty. For details on warranty & quality, or to make a claim or quality report, please check here.

Calibration
Calibration cycles are 3 years for most of our products. Kingfisher offers optical calibration services (AU). 
Local calibration services are also available globally through our trusted regional service centers

Repair
Kingfisher offers simple fixed price instrument repair, with a typical delivery time of 1-2 weeks. A 3 month warranty applies to all service work. Please follow the instructions on our Service Request Form (RMA) so we can expedite your repair.

Instrument assurance
Kingfisher International HQ (Australia) offers an instrument Service Inspection Certificate. We put your Kingfisher instrument through Quality Assurance evaluations on our automated test systems, ensuring your instrument is performing as well as the day it was delivered. This service is less expensive than calibration, and is typically used in internal asset assurance programs. To inquire about this, contact HQ.

Reporting software customization service
We are happy to customize KITS™ loss testing reports to your exact requirements, which can achieve quick payback for you when acceptance testing medium to large installation jobs. Please contact our sales team.